Return Policy
At NY Industrial Parts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we accept returns within 30 days after the delivery of the goods. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
To initiate a return, please contact our customer service team at newyorktradeinc@gmail.com or call us at 929-370-9838. Once your return is approved, we will provide you with instructions on how to return the item. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to a defect or incorrect item.
We value your business and are committed to ensuring a smooth and hassle-free return process. If you have any questions or concerns, feel free to contact us for further assistance.